Axa España no tiene un idea

Sevgili Axa İspanya, seni kınıyorum ve sana laflar hazırladım.

Dur bekle şindi sen asfdsf

If you are sick and the clinics (even though you went there before and got treatment) don't want to accept you because you don't have those golden cards, what should you do?

The answer is definitely not: Call Axa Spain to get information. Because they have no idea! They don't even know that as an Evs volunteer you have Axa insurance.

Okay let me tell you what happened. I had a sore throat and I desperately needed a medicine to be able to eat again. So I went to that clinic near our house because I went there before and they had filled a form to send the bill to Axa and wanted me to sign it. So everything was fine. But this time they told me they couldn't get a response from Axa (or something like that because she showed me the form that we filled before and she seemed very unhappy). Well, she was kinda trying to help me by calling Axa and leaving me alone with that lady on the phone! But thanks god she realised that it was not a good idea when I was literally struggling with Spanish. Anyway, eventually they told me to call Axa Turkey!? But it has nothing to do with it! The bills are not going to Turkey or something.

When the lady in the clinic heard that I'm Turkish she said "Oh, Turquía es bonita!" Ok lady but I'd prefer una medicina bonita, instead.

The problem is that Axa can't even give any information let alone assuring that they will cover the bills so no wonder the clinics don't want to accept you as they don't know if they'll get their money or not.

So, I called Helena to ask if there's another clinic that I can go. Yes luckily there was one. On my way to the next adventure, I saw the Axa office. A ha! I definitely had to go in and tell my problem in Spanish, I didn't care if it'd help or not, I had to at least disturb them even just for a few mins.

Well, nothing different. She looked at my card like it was a UFO and called someone who had no idea either. But it was very nice of her to call this Msh international company that never picks up the phone. At least she gave me the directions to the other clinic. See? They're not that bad. You can call Axa to ask for directions :P

Oh, and the other clinic. They told me they don't work with this company.

The only thing left to do was to send an e-mail to Msh International. I told them I'm having problems using my insurance card where I live. 5 days later I got a response but they were saying that I should first pay myself and ask for a reimbursement OR if I request a direct payment I need to contact their some department to give the information about the hospital, the date treatment will begin and type of treatment etc. I'm sorry but the second option is a total bullshite. It means, either way you're paying first.. What am I supposed to do? "Okay I have an emergency but first I need to send an e-mail to the insurance company and wait for a response. Meanwhile, can I die here in a corner? Thanks."

So if you have an emergency it doesn't work for you. Go to an "Urgencia".

Eventually I did. My spanish mothers:p Helena, Mabel and Charo got worried about me and Charo took me to the emergency. We were not so sure if they'd accept me but they just requested an id and I finally got a bag of antibiotics and painkillers.