Sevgili Axa
İspanya, seni kınıyorum ve sana laflar hazırladım.
Dur bekle
şindi sen asfdsf
If you are
sick and the clinics (even though you went there before and got treatment)
don't want to accept you because you don't have those golden cards, what should
you do?
The answer
is definitely not: Call Axa Spain to get information. Because they have no
idea! They don't even know that as an Evs volunteer you have Axa insurance.
Okay let me
tell you what happened. I had a sore throat and I desperately needed a medicine
to be able to eat again. So I went to that clinic near our house because I went
there before and they had filled a form to send the bill to Axa and wanted me
to sign it. So everything was fine. But this time they told me they couldn't
get a response from Axa (or something like that because she showed me the form
that we filled before and she seemed very unhappy). Well, she was kinda trying
to help me by calling Axa and leaving me alone with that lady on the phone! But
thanks god she realised that it was not a good idea when I was literally
struggling with Spanish. Anyway, eventually they told me to call Axa Turkey!?
But it has nothing to do with it! The bills are not going to Turkey or
something.
When the
lady in the clinic heard that I'm Turkish she said "Oh, Turquía es bonita!" Ok
lady but I'd prefer una medicina bonita, instead.
The problem
is that Axa can't even give any information let alone assuring that they will
cover the bills so no wonder the clinics don't want to accept you as they don't
know if they'll get their money or not.
So, I
called Helena to ask if there's another clinic that I can go. Yes luckily there
was one. On my way to the next adventure, I saw the Axa office. A ha! I
definitely had to go in and tell my problem in Spanish, I didn't care if it'd
help or not, I had to at least disturb them even just for a few mins.
Well,
nothing different. She looked at my card like it was a UFO and called someone
who had no idea either. But it was very nice of her to call this Msh
international company that never picks up the phone. At least she gave me the
directions to the other clinic. See? They're not that bad. You can call Axa to
ask for directions :P
Oh, and the
other clinic. They told me they don't work with this company.
The only
thing left to do was to send an e-mail to Msh International. I told them I'm
having problems using my insurance card where I live. 5 days later I got a
response but they were saying that I should first pay myself and ask for a
reimbursement OR if I request a direct payment I need to contact their some
department to give the information about the hospital, the date treatment will
begin and type of treatment etc. I'm sorry but the second option is a total bullshite.
It means, either way you're paying first.. What am I supposed to do? "Okay
I have an emergency but first I need to send an e-mail to the insurance company
and wait for a response. Meanwhile, can I die here in a corner? Thanks."
So if you
have an emergency it doesn't work for you. Go to an "Urgencia".
Eventually I
did. My spanish mothers:p Helena, Mabel and Charo got worried about me and
Charo took me to the emergency. We were not so sure if they'd accept me but
they just requested an id and I finally got a bag of antibiotics and
painkillers.